How can we help you today?

FirstKey Self-Service

• Move-In Inspection

Home Service Partnerships

• Appliances
• Credit Reporting
• Furniture Rental
• Effective Coverage Rental Insurance
• Lawn Mowing

Home Care & Maintenance

• Maintenance Emergencies
• Submitting a Maintenance Request
• Hurricane Ian
• Generator Safety and Best Practices
• Warm Weather Preparedness - Keeping Cool in the Heat
• FAQ About Using FirstKey Homes Online Self-Service Portal
See all 9 articles

Mobile App

• Download Our Mobile App

Paying Your Rent

• Paying Your Rent is Easy with FirstKey Homes

Renters Insurance

• Rental Insurance Requirements

Resident Portal

• Resident Portal Registration
• Make a One-Time Payment
• Activating Your Account
• Set up Auto-Pay
• Set up Auto-Pay with Roommate
• Set up a Payment Account
See all 7 articles

Resources

• Conservation Conversation Pledge Rules
• Resident Standards of Care and Resources
• Official Contest Rules - Resident Appreciation Week 💜
• Official Contest Rules - Conservation Contest 🌏
• Notice to Vacate
• HOA (Home Owners Association)
See all 17 articles

Utilities

• YES Utilities
• AUM Utilities
• Conservation Conversation: Saving By Conserving at Home

Your Lease

• Renewal Process and Requirements

Avoid Rental Scams

• Avoiding Rental Scams

Home Service Partnerships

• Appliances
• Credit Reporting
• Furniture Rental
• Lawn Mowing
• Effective Coverage Rental Insurance

Home Care & Maintenance

• What Do You Take Care Of
• What Do We Take Care Of
• Maintenance Emergencies

Moving In

• FirstKey Homes Contacts and Resident Resources
• Move-In Checklist
• Move-In Inspection
• Move-In Orientation

Rental Qualification Criteria

• Rental Insurance Requirements
• Age Requirements
• Housing Choice Voucher Program (Section 8) Applicant Eligibility Guidelines
• Pet Policy
• Applicant Screening/Multiple Applicants
• Application Requirements
See all 19 articles

Submitting an Application

• Pre-Leasing with FirstKey Homes is Easy!
• Additional Applicants
• Required Documents and How to Upload Them
• Application Charges
• Starting an Application
• Creating an Account
See all 9 articles

Touring a Home

• How to Use Rently
• Register for Rently Account

Service Provider Guides

• Partnering with FirstKey Homes - Service Provider Pre-Onboarding
• Partnering with FirstKey Homes - Service Provider Guide

COI (Certificate of Insurance)

• COI Instructions
• Certificate of Insurance How-To

Facilgo

• Monthly FacilGo Training Sessions
• FacilGo Training Video Library
• Facilgo Training Guide for Suppliers
• Facilgo Terms of Service Update (Effective 2.1.2023)
• Facilgo Work Order and Status Reference Guide

Invoicing

• Vendor Invoicing Instructions
• Bulk Invoices for Recurring Services

Market Contact List

• Change Order Process and Escalation Path

Programs

• Flooring Guide
• Home Depot Paint Program
• National Roofing Partner: Beacon Building Products
• Moen Product Catalog
• Home Depot Rapid Pass

Helpful Information

• Hurricane/Tropical Storm Info
• Tropical Storm/Hurricane Idalia Updates
• Password Protection Tips
• System Upgrade FAQs
• Code of Business Ethics (COBE)

Contact Us

• Employment Verification Request
• Regional Office Locations
• Rental Verification Request
• Report a Scam

Sell My Home

• Sell My Home