How can we help you today?

Home Service Partnerships

• Appliances
• Credit Reporting
• Furniture Rental
• Effective Coverage Renters Insurance
• Lawn Mowing

Home Care & Maintenance

• FirstKey Maintenance System (FMS) FAQ for Residents
• Maintenance Emergencies
• Submitting a Maintenance Request
• Hurricane Ian
• Generator Safety and Best Practices
• Warm Weather Preparedness - Keeping Cool in the Heat
See all 10 articles

Mobile App

• Download Our Mobile App

Renters Insurance

• Renters Insurance Requirements

Resident Portal

• Resident Portal Registration
• Make a One-Time Payment
• Activating Your Account
• Set up Auto-Pay
• Set up Auto-Pay with Roommate
• Set up a Payment Account
See all 7 articles

Resources

• Resident Standards of Care and Resources
• Official Contest Rules - Resident Appreciation Week 💜
• Official Contest Rules - Conservation Contest 🌏
• Notice to Vacate
• HOA (Home Owners Association)
• Pet Safety During an Emergency
See all 16 articles

Utilities

• YES Utilities
• AUM Utilities
• Conservation Conversation: Saving By Conserving at Home

Your Lease

• Renewal Process and Requirements

Avoid Rental Scams

• Avoiding Rental Scams

Home Service Partnerships

• Appliances
• Credit Reporting
• Furniture Rental
• Lawn Mowing
• Effective Coverage Renters Insurance

Home Care & Maintenance

• What Do You Take Care Of
• What Do We Take Care Of
• Maintenance Emergencies

Moving In

• Move-In Checklist
• Move-In Inspection
• Move-In Orientation

Rental Qualification Criteria

• Renters Insurance Requirements
• Age Requirements
• Housing Choice Voucher Program (Section 8) Applicant Eligibility Guidelines 
• Pet Policy
• Applicant Screening/Multiple Applicants
• Application Requirements
See all 19 articles

Submitting an Application

• Pre-Leasing with FirstKey Homes is Easy!
• Additional Applicants
• Required Documents and How to Upload Them
• Application Charges
• Starting an Application
• Creating an Account
See all 9 articles

Touring a Home

• How to Use Rently
• Register for Rently Account

Service Provider Guides

• Partnering with FirstKey Homes - Service Provider Pre-Onboarding
• Partnering with FirstKey Homes - Service Provider Guide

Programs

• Flooring Guide
• PPG Paint Program
• National Roofing Partner: Beacon Building Products
• Moen Product Catalog
• Home Depot Rapid Pass

Invoicing

• Service Provider Contract Invoicing Instructions

Facilgo

• Facilgo Training Guide for Suppliers
• Facilgo Terms of Service Update (Effective 2.1.2023)
• Facilgo Work Order and Status Reference Guide

Market Contact List

• Change Order Process and Escalation Path

VendorCafe

• Certificate of Insurance How-To

Coronavirus (COVID-19) Information

• Frequently Asked Questions (FAQ)

Helpful Information

• Tropical Storm/Hurricane Idalia Updates
• Helpful Links
• Password Protection Tips
• System Upgrade FAQs
• Code of Business Ethics (COBE)

Contact Us

• Employment Verification Request
• Non-Resident
• Regional Office Locations
• Rental Verification Request
• Report a Scam

Sell My Home

• Sell My Home