General Assistance
Email: FKHinfo@firstkeyhomes.com
Call: 844.395.3959
Submit a request online: https://support.firstkeyhomes.com/hc/en-us/requests/new
*Please see local market contacts at bottom.
Maintenance Requests
To submit a maintenance request: https://fss.firstkeyhomes.com/
If you have a maintenance emergency, please call 844.395.3959 right away.
If conditions are life-threatening, call 911.
Ways to Pay Rent
Online resident portal
FirstKey Homes mobile app
WIPS (Walk-In Payment System)
Pay by phone: 800.528.0500
Move-In Inspection
Please complete your move-in inspection at https://fss.firstkeyhomes.com/ within four days of your lease start date.
Online Help Center
https://support.firstkeyhomes.com/hc/en-us
Rental Insurance
FirstKey Homes has partnered with Effective Coverage and LeaseTrack. Learn more at https://leasetrack.ai/renters/.
Please upload proof of rental insurance coverage at https://secure.leasetrack.ai/app/insurance/proof/basic or email to FirstKeyHomes@EffectiveCoverage.com.
Your Lease Agreement
You can access your lease through the online resident portal.
Resident Loyalty Program
https://www.firstkeyhomes.com/rewards
Deals & Discounts
https://firstkey.connectservices.com/
https://www.firstkeyhomes.com/purpleperks
Local Market Contacts
Atlanta
General Inquiries: support.atl@firstkeyhomes.com
Maintenance-/Service-Related Inquiries: Service.atl@firstkeyhomes.com
Birmingham
General Inquiries: support.bir@firstkeyhomes.com
Maintenance-/Service-Related Inquiries: Service.bir@firstkeyhomes.com
Charleston
General Inquiries: support.charl@firstkeyhomes.com
Maintenance-/Service-Related Inquiries: Service.char@firstkeyhomes.com
Charlotte
General Inquiries: support.char@firstkeyhomes.com
Maintenance-/Service-Related Inquiries: Service.charl@firstkeyhomes.com
Chicago
General Inquiries: support.chi@firstkeyhomes.com
Maintenance-/Service-Related Inquiries: Service.chi@firstkeyhomes.com
Cincinnati
General Inquiries: support.cinci@firstkeyhomes.com
Maintenance-/Service-Related Inquiries: Service.cinci@firstkeyhomes.com
Colorado Springs
General Inquiries: support.cos@firstkeyhomes.com
Maintenance-/Service-Related Inquiries: Service.cos@firstkeyhomes.com
Columbus
General Inquiries: support.colo@firstkeyhomes.com
Maintenance-/Service-Related Inquiries: Service.colo@firstkeyhomes.com
Dallas
General Inquiries: support.dal@firstkeyhomes.com
Maintenance-/Service-Related Inquiries: Service.dal@firstkeyhomes.com
Denver
General Inquiries: support.den@firstkeyhomes.com
Maintenance-/Service-Related Inquiries: Service.den@firstkeyhomes.com
Ft Myers
General Inquiries: support.ftm@firstkeyhomes.com
Maintenance-/Service-Related Inquiries: Service.ftm@firstkeyhomes.com
Greenville
General Inquiries: support.gnvl@firstkeyhomes.com
Maintenance-/Service-Related Inquiries: service.gnvl@firstkeyhomes.com
Houston
General Inquiries: support.hou@firstkeyhomes.com
Maintenance-/Service-Related Inquiries: Service.hou@firstkeyhomes.com
Indianapolis
General Inquiries: support.indi@firstkeyhomes.com
Maintenance-/Service-Related Inquiries: Service.indi@firstkeyhomes.com
Jacksonville
General Inquiries: support.jax@firstkeyhomes.com
Maintenance-/Service-Related Inquiries: Service.jax@firstkeyhomes.com
Kansas City
General Inquiries: support.kc@firstkeyhomes.com
Maintenance-/Service-Related Inquiries: service.kc@firstkeyhomes.com
Las Vegas
General Inquiries: support.las@firstkeyhomes.com
Maintenance-/Service-Related Inquiries: service.las@firstkeyhomes.com
Memphis
General Inquiries: support.memph@firstkeyhomes.com
Maintenance-/Service-Related Inquiries: service.memph@firstkeyhomes.com
Miami
General Inquiries: support.mia@firstkeyhomes.com
Maintenance-/Service-Related Inquiries: service.mia@firstkeyhomes.com
Nashville
General Inquiries: support.nash@firstkeyhomes.com
Maintenance-/Service-Related Inquiries: service.nash@firstkeyhomes.com
Oklahoma City
General Inquiries: support.okc@firstkeyhomes.com
Orlando
General Inquiries: support.orl@firstkeyhomes.com
Maintenance-/Service-Related Inquiries: service.orl@firstkeyhomes.com
Phoenix
General Inquiries: support.phx@firstkeyhomes.com
Maintenance-/Service-Related Inquiries: service.phx@firstkeyhomes.com
Raleigh
General Inquiries: support.rgh@firstkeyhomes.com
Maintenance-/Service-Related Inquiries: service.rgh@firstkeyhomes.com
San Antonio
General Inquiries: support.satx@firstkeyhomes.com
Maintenance-/Service-Related Inquiries: service.satx@firstkeyhomes.com
St Louis
General Inquiries: support.stl@firstkeyhomes.com
Maintenance-/Service-Related Inquiries: service.stl@firstkeyhomes.com
Tampa
General Inquiries: support.tpa@firstkeyhomes.com
Maintenance-/Service-Related Inquiries: Service.tca@firstkeyhomes.com
Tucson
General Inquiries: support.tca@firstkeyhomes.com
Maintenance-/Service-Related Inquiries: service.tpa@firstkeyhomes.com
Winston-Salem
General Inquiries: support.wsnc@firstkeyhomes.com
Maintenance-/Service-Related Inquiries: service.wsnc@firstkeyhomes.com