We offer many options for paying your rent. Whether you prefer the convenience of online payments, paying over the phone via automated payment system, mailing, or paying in person, there’s a payment method that suits your needs.
FirstKey Homes Mobile App
1. Select the app from your mobile device home screen or apps section.
2. On the home page, select Sign In.
3. Enter your email address and password from your Resident Portal.
4. Select Sign In.
5. Select Make a Payment.
6. Select Pay Total Balance.
7. Select Continue.
8. Select Payment Account or Add New Account.
9. Select Continue.
10. Confirm and Submit Payment.
Resident Portal
1. Log in at https://rentals-firstkeyhomes.securecafe.com/residentservices/apartmentsforrent/userlogin.aspx.
Note: Resident MUST have a bank account or credit card on file to make a One-Time Payment.
2. Select Payments tab.
3. Scroll down to view current charges.
4. Select Pay Now.
5. Scroll down and select the Payment Account in dropdown.
6. The Payment Amount field will default to the account balance.
NOTE: Partial payments are not permitted; the entire account balance must be paid.
7. If applicable, the resident can pay more than the account balance by adding an additional amount to the Extra Payment Amount field.
8. Select Next.
9. On the summary screen, carefully review payment details and select Submit.
Pay by Phone: Automated Payment System
Call our automated system at 800-528-0500 anytime, 24/7.
Text to Pay
Setting up account:
1. Log in at https://rentals-firstkeyhomes.securecafe.com/residentservices/apartmentsforrent/userlogin.aspx.
2. Select the Payment Accounts tab.
3. Scroll to the bottom of the screen in the Text to Pay section.
4. Create a PIN.
5. Select a Payment Account.
6. Select Save.
Additionally, you need to ensure you are opted in to text message notifications.
1. Select the Profile icon at the top right of the portal.
2. Select Edit Profile.
3. Add a check to Allow Text Message Notifications (Message and Data Rates may apply).
4. Add Cell Phone Number to Mobile Phone for Text Messages.
5. Select Update Profile at the bottom of the screen.
6. After opting into Text Message Notifications a confirmation message will be sent to your phone.
7. Reply Y when prompted.
Paying by Text
1. When you are ready to make your payment, text BALANCE to 85938.
2. You will receive a response detailing your account balance.
3. Text Pay Now.
4. A summary text will be received outlining any fees if applicable.
5. Reply with your PIN number to finalize payment.
Walk-in Payment System (WIPS)
1. Log in at https://rentals-firstkeyhomes.securecafe.com/residentservices/apartmentsforrent/userlogin.aspx.
2. Select the Payment Accounts tab.
3. Select Request a WIPS Number.
4. Your WIPs account number will be generated and located in the Walk In Payment System section.
5. To find a location that accepts WIPS payment, see https://www.checkfreepay.com/en/payment-locator.html.
6. Enter your location in the Location Search bar.
7. Type WIPS in the Biller Search bar and select pop-up WIPS Rent Payments.
8. Add a checkmark in the Account Number field in the Ways to Pay section.
9. Select Go.
10. Select a location from the list or map views.
11. Select the Details tab to ensure the location allows Account Number payments.
Mailing Payment to Corporate or Local Offices or Paying in Person at Local Office
- You can mail a check to your local market office or:
FirstKey Homes - Market Support Center
ATTN: Property Managers
600 Galleria Parkway
Suite 300
Atlanta, GA 30339
- Certified funds (money order, cashier’s check) can be accepted at any point in the month at the local market office.