Move-In Inspection

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When you log into the FirstKey Self-Service Portal, you will find various self-service features. Look for the move-in inspection tile in the Services section.

You will receive email reminders prompting you to complete the Move-In Inspection within four days of moving in. 

Starting a New Inspection

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By selecting the Move-In Inspection tile, you can review the Move-In Condition Report prepared by FirstKey Homes. Once you acknowledge receipt of the report, you can proceed with your Move-In Inspection.

Selecting a Location

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To start the inspection, choose a section of the home. Each location within the home provides specific areas to help you complete the inspection. Next to each area, a camera icon shows the number of photos already added for that specific area.

Adding Photos to An Area

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It's recommended to document all areas. Make sure to add captions to photos to explain the subject of the image. These captions will provide context and assist in a more precise assessment when reviewing the inspection photos during move-out.

Adding Captions to a Photo

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Before submitting the move-in inspection, you can review each image added and revise the caption if necessary. Click on the photo to update the caption or delete the image.

Reviewing Uploaded Photos

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If needed, you can choose to add more photos to the move-in inspection at a later time. When returning to the Move-In Inspection tile after exiting, you can continue the inspection. A warning message will alert you if the submission deadline for the inspection is approaching.

Submitting an Inspection

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Please note that the move-in inspection can only be submitted once. After submission, both the FirstKey Homes Condition Report and the Resident Move-In Inspection will remain accessible throughout your occupancy of the home. You also have the option to download the inspection.

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Inspection Window

If you haven't submitted the report within four days of your lease start date, you will receive a notification indicating that the deadline for submitting the resident move-in inspection has passed. After this, only the FirstKey Homes Condition Report will be accessible.

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