High-speed internet service is conveniently included in select homes. See the information below about service details, getting started, billing, equipment, support, move-out, and more.
At a Glance
- Cost: $55/month (fixed for the duration of your initial lease)
- What you get: high-speed internet service (up to 1 Gig/1 Gbps where available), equipment (modem and Wi-Fi router), and 24/7 technical support, with no data caps
- Activation required: After you receive a text/email from our partner Second Nature, call 888-522-6888 to activate.
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Who to contact:
For service setup or support, contact Second Nature at 888-522-6888 or residenthelp@secondnature.com.
For billing, contact FirstKey Homes at 844-395-3959 or fkhinfo@firstkeyhomes.com.
Frequently Asked Questions
Program Basics
What’s included with the service?
- High‑speed internet service (up to 1 Gig / 1 Gbps, where available)
- Equipment (modem and Wi‑Fi router)
- Professional installation or a self‑install kit (depending on the home)
- 24/7 technical support through Second Nature
- No data caps
Who is Second Nature?
Second Nature is our partner for conveniently providing high-speed internet service to our residents. As an experienced and well-established company, they’ve negotiated group rates with some of the nation’s largest internet service providers, meaning we can offer internet service to our residents at group-rate pricing.
Service is provided by some of the nation’s largest providers – think AT&T, Xfinity, Spectrum, etc. – with Second Nature managing everything for you, from activation to installation to tech support.
(Providers vary based on location and availability.)
Pricing and Billing
How much does it cost, and how will I be billed?
$55/month, billed as a separate line item in addition to your monthly rent amount. The charge and terms are documented in your lease (High‑Speed Internet Lease Addendum), and the rate stays the same for the duration of your initial lease.
I have a billing question; who should I contact?
Contact FirstKey Homes at 844-395-3959 or fkhinfo@firstkeyhomes.com for billing questions. For installation, activation, troubleshooting, or service issues, contact Second Nature at 888-522-6888 or residenthelp@secondnature.com.
Eligibility, Enrollment, and Activation
How do I know if a home includes the service?
If a home is eligible, it will be noted on the home listing/description and in your lease agreement (High‑Speed Internet Lease Addendum). Eligibility varies by home and market.
How do I activate service?
You’ll be automatically signed up but will need to activate by phone. When you receive an email or text from Second Nature after signing your lease, call them at 888-522‑6888 to activate your service. Your internet service will not be activated until you complete this call.
Equipment and Setup
Do I need to buy my own modem or router?
No; equipment is included (typically a modem and Wi‑Fi router).
Can I choose my Wi‑Fi name and password?
Yes. You’ll receive instructions by email before move‑in, and Second Nature can help if needed.
Add‑ons and Upgrades
Can I add TV, upgrade speeds, or request additional Wi‑Fi access points?
Sometimes; availability depends on your location/provider. Add‑ons are not included with your service charges and would be billed directly by the provider (not through FirstKey Homes).
Support and Troubleshooting
Who do I contact for installation, troubleshooting, or service issues?
Contact Second Nature. Support is available 24/7.
- Phone: (888) 522‑6888
- Email: residenthelp@secondnature.com
- Hours: 24/7
- Please note: For internet service issues, do not contact FirstKey Homes or your local leasing office.
What should I try first if my internet isn’t working?
Restart your router. If the issue continues, contact Second Nature; they can troubleshoot remotely and coordinate next steps (including a technician, if needed).
Move‑out
What do I need to do when I move out?
Second Nature will contact you before your lease ends with equipment return and service stop instructions. Missing or damaged equipment may result in provider charges. If you added optional services directly through the provider, cancel them before your lease ends.
Other Questions
I still have questions; what’s the fastest way to get help?
Contact Second Nature at 888-522‑6888 or residenthelp@secondnature.com for address‑specific help and options.