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It’s because of valued vendors like you that FirstKey Homes is able to give our residents a place to call home. We’re upgrading our system in January to better serve you and our family of residents. During this upgrade, which will temporarily affect vendor invoicing, payments, etc., we’ll be unable to process invoices from Jan. 3 through Jan. 19, 2021. Please see details below and be sure to check back often, as we will continue to update this FAQ as more information becomes available. We appreciate your patience and understanding while we make these improvements.

VendorCafe Users:

What should I do about invoicing during the system upgrade?

We encourage you to submit all invoices by 5 p.m. ET on Jan. 3, 2021. If you’re unable to submit by Jan. 3, you’ll be able to do so beginning Jan. 20 when our system will be back up and able to accept invoices through VendorCafe. For invoices we receive by Friday, Jan. 22, we intend to pay by the end of January.

Will VendorCafe be available for any other services?

Yes, you’ll still be able to access VendorCafe to do things such as update insurance information, liability documents, and vendor agreements. Please note that any actions you take via VendorCafe from Jan. 8 to Jan. 19 will be reflected when the system upgrade is complete on Jan. 20. 

What can I expect when VendorCafe is available again? 

On Jan. 20, 2021, you will be able to submit an invoice and update your account. If there are issues with data not appearing as expected (i.e., contracts, properties, etc.), please contact the FirstKey Homes Vendor Management Team at VendorManagement@firstkeyhomes.com.

Non-VendorCafe Users:

If I don’t use VendorCafe, how do I submit an invoice or statement during the system upgrade? 

We encourage you to submit all invoices and statements by 5 p.m. ET on Jan. 3, 2021, through your normal submission process. For invoices we receive by 5 p.m. ET on Jan. 3, we intend to pay by Jan. 6. Please note that you can continue to submit invoices per your normal process while the system is being upgraded from Jan. 3 to Jan. 19. We will resume processing invoices on Jan. 20. For invoices we receive by Friday, Jan. 22, we intend to pay by the end of January.  

All Vendors:

Will payments still be issued during your system upgrade? 

For invoices we receive by 5 p.m. ET on Jan. 3, 2021, we intend to pay by Jan. 6. Once our system goes live again, any invoices received through Jan. 22 will be processed with the intention to pay all by the end of January. We appreciate your patience and understanding.

What should I do if I submitted my invoice before Jan. 3 at 5 p.m. ET and it hasn’t been paid?

If you submitted an invoice prior to the deadline of Jan. 3 at 5 p.m. and it hasn’t been paid by Feb. 1, please contact the FirstKey Homes Vendor Management Team at VendorManagement@firstkeyhomes.com.

Whom do I contact with questions? 

For more information or answers to other vendor-related questions, please contact the FirstKey Homes Vendor Management Team at VendorManagement@firstkeyhomes.com.

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