Partnering with FirstKey Homes - Service Provider Pre-Onboarding

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FirstKey Homes owns and operates in numerous markets across the country, with over 52,000 high-quality single-family homes in desirable neighborhoods. We complete three main types of work: maintenance, turns, and renovations. We value our vendor partners and cannot provide our residents a place they’re proud to call home without you!

Next Steps for Onboarding

We need vendors for maintenance on occupied homes and turns/renovations work for unoccupied homes in various markets. To become a vendor, please provide as many details as possible athttps://www.firstkeyhomes.com/become-a-vendor. 

This does not guarantee a partnership. This information is saved in our database until there is an opening and a need for your service type in that specific market.  

If we have a need for your service type in a market, a member of the Vendor Management team will reach out to set up a formal call to discuss our process and possible partnership with you as a vendor with FirstKey Homes. This conversation will include more details about your company, services, crews, capacities, and other required information. Once this is completed, we will review and see if you are a great fit for the market/service type we need. (We do not allow FirstKey Homes residents or employees to become vendors with us due to our policy on conflicts of interest.)  

After a positive evaluation, we will begin onboarding! 

FirstKey Homes partners with VendorCafe, which houses all information needed, such as contacts, your banking information for direct deposit, Economic Diversity Classification, and insurance agent’s POC information. Once a Vendor Service Agreement has been signed and the annual compliance fee of $89.99 has been paid, you will move into the insurance verification portion of the process. (This fee does not go to FirstKey Homes; it goes directly to the third-party compliance company VendorShield.)

How VendorShield Works

Step One

You receive an email invitation from client 
Create your account (new user) OR Login to VendorCafe(existing user)

Step Two

Fill out your VendorCafe profile

  1. Vendor Information
  2. Service Type
  3. Category
  4. Vendor Agreement
  5. Contacts
  6. Licenses
  7. Insurance Information
  8. Compliance Payment
  9. Review & Submit

After submission, VendorShield will automatically reach out to your Insurance Agent requesting the required paperwork.

Note: Some steps above may not be applicable to your client’s profile.

Step Three

Review "VendorShield" tab for your "Compliance Status"

 Note: Some of the above compliance checks may not be applicable to your client’s profile.

  • TIN Verification
  • OFAC Verification
  • Corporate Registration Filing
  • Intelliscore
  • Financial Stability Risk Score
  • LicenseVerification
  • Economic Diversity
  • Insurance Verification

Status = Awaiting Compliance

VendorShield is waiting to receive requested documents from your Agent OR requested documents have been received and are being reviewed by a VendorShield Specialist.
(Check “Document Status” in VendorShield Tab)

Status = Compliant

You have met all client requirements

Status = Non-Compliant

You have not met all client requirements. Review reasons for non-compliance. Your Insurance Agent may need to submit revisions or any missing documents/endorsements.

Certificates of Insurance - FirstKey Homes Requirements

Below is a visual of the COI requirements based on your category type.
 
 

Tips for Faster Onboarding

The most common delays with onboarding include incomplete VendorCafe registrations and your agent not submitting your COI promptly to VendorShield or the Vendor Management team.
 
You can download a copy of your requirements by clicking the COI link above assigned to your category type and send this to your agent ahead of time. Let your agent know that VendorShield will be reaching out to gather this and to have it ready to submit to them or the Vendor Management team. If you have any questions regarding this, reach out to us at vendormanagement@firstkeyhomes.com.
 
Once VendorShield verifies that the correct requirements have been met, the Vendor Management team is notified, and your Vendor Experience Specialist will set up a formal kick-off call with the leadership from that market.  
 
For turns and renovations vendors:
This is the last step for turns and renovations vendors. Watch for a kick-off call, as this is your time to brag to the local leadership!
 
For vendors who provide maintenance services only or all services (maintenance, turns, and renovations) on occupied/unoccupied homes:
If you complete maintenance work orders (occupied homes), we use an online platform called FacilGo, which you will be trained on during onboarding. FacilGo is a single channel for you to receive work from FirstKey Homes, communicate through Supplier Messaging, track resident contact, and submit quotes and invoices. There is a fee to use this platform: 2% for every invoice submitted.
The Vendor Management team will send you a registration link for the training and all information on FacilGo.
Once training has been completed in FacilGo, your Vendor Experience Specialist will set up a formal kick-off call with the leadership from that market. 
Thank you for your interest in becoming a vendor with FirstKey Homes!

 

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